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Business Analyst

Our client strives to connect and empower communities of learners, from birth to college to the workforce, by building and supporting innovative systems that facilitate positive outcomes for all.

We are seeking a dynamic and versatile Business Analyst/Quality Assurance Analyst to join our Salesforce Center of Excellence Team. This role will primarily involve engaging in business analysis activities to gather requirements, analyze processes, and define solutions (60 percent), with a secondary focus on quality assurance to ensure the delivery of high-quality products and services (40 percent). The ideal candidate will have a solid understanding of both business analysis and quality assurance methodologies, with experience in wireframing (visual representation, UX design, iterative design, and prototyping) a plus.

Duties and Responsibilities:
-Business Analysis
-Collaborate with product owners and other business stakeholders to elicit, analyze, and document business requirements.
-Conduct interviews, workshops, and meetings to gather and validate requirements.
-Translate business needs into functional specifications and user stories.
-Create and maintain documentation such as process flows, use cases, and business rules in Confluence and SharePoint.
-Assist in the development of wireframes and prototypes.
-Log and manage tasks, user stories, and defects in Jira.
-Work closely with the EOE IT Salesforce Center of Excellence architect and developers to ensure clear understanding of requirements.
-Quality Assurance
-Develop and execute test plans, test cases, and test scripts to ensure quality assurance in Salesforce applications.
-Conduct functional, regression, and integration testing to identify defects and ensure adherence to requirements.
-Collaborate with the EOE IT Salesforce Center of Excellence architect and developers to troubleshoot issues and verify fixes.
-Perform usability testing to ensure user interface designs meet user needs.
-Document and track defects and participate in defect triage meetings.
-Contribute to the continuous improvement of QA processes and methodologies across EOE IT.
-Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key.

If interested, please apply today!

Required Skills, Knowledge, and Abilities:
-Bachelor’s degree in business administration, information systems, computer science, or related field.
-Demonstrated experience working with Salesforce as either an administrator or developer.
-Proven experience (5 years or more) in business analysis and quality assurance roles.
-Strong business analysis skills with the ability to gather, analyze, and document business requirements related to Salesforce implementations or enhancements. Experience in conducting stakeholder interviews, workshops, and requirement prioritization.
-Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests within Salesforce environments. Familiarity with Salesforce-specific testing tools and processes.
-Knowledge of Salesforce configuration options, including custom objects, fields, workflows, validation rules, and process builder.
-Ability to customize Salesforce solutions to meet business requirements without code. Understanding of the Salesforce data model, data migration processes, and data integrity best practices.
-Experience in data cleansing, data loading, and managing data relationships within Salesforce.
-Familiarity with Salesforce integration patterns, APIs, and middleware platforms for integrating Salesforce with other systems such as ERP, marketing automation, or legacy systems.
-Ability to provide user training and support for Salesforce applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues.
-Experience working in Agile environments, participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ability to adapt to changing requirements and priorities in iterative development cycles.
-Excellent communication skills with the ability to collaborate effectively with crossfunctional teams including business stakeholders, developers, testers, and project managers. Ability to translate technical concepts into non-technical language and vice versa.
-Proficiency in Jira, Confluence, GitHub, and M365 productivity software.

Preferred Skills, Knowledge, and Abilities:
-Proficiency in wireframing tools such as Figma or similar software.
-Proficiency in Tableau and PowerBI.
-Certification in Business Analysis (e.g., CBAP) or Quality Assurance (e.g., ISTQB).
-Knowledge of SQL or other database querying languages.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

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